| Cleanliness of rooms and the facilities: |
Clean enough |
| The quality of the rooms: |
Simple and satisfied our needs |
| Privacy and quietness: |
Some privacy, but peaceful |
| Quality of service: |
Excellent, very willing to assist and going out of their way |
| Courtesy and hospitality: |
Very courteous and warm, made us feel at home |
| Would you recommend and go back to this hotel: |
I would recommend but not go back |
| Comments: I sent the following comments to my agent Eti but have not heard back from her. I feel I was overcharged $38.73 and listed my reason below.
$198.00 World Vacations
$395.13 Tropical Casablanca
I feel the total I should have been charged is $554.40 which is the rate of $99.00 per night for five nights plus the 12% tax for each night.
Therefore I believe I was over charged $38.73 by the Tropical Casablanca.
If you could look in to these charges and let me know what you find out it would be appreciated.
Thank you,
William Yeramian |
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