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El Taj
Playa Del Carmen, Mexico
| Cleanliness of rooms and the facilities: |
Could use improvement |
| The quality of the rooms: |
Excellent price/value ratio |
| Privacy and quietness: |
Very noisy and unacceptable |
| Quality of service: |
Excellent, very willing to assist and going out of their way |
| Courtesy and hospitality: |
Very courteous and warm, made us feel at home |
| Would you recommend and go back to this hotel: |
I would recommend but not go back |
| Comments: NOTE: The EL TAJ, although a well thought out property has some major issues. I DO NOT SUGGEST you book the property until the construction across the street is at least partially finished, foundation complete at the least. The noise level ..OMG..(Jack hammers, pile drivers, saws, hammering, etc.) from 8am to 5pm was TERRIBLE, we couldn't evan sit at the beautiful pool or out on our balcony without getting a headache as the construction site was @ 20' away. There was NO Peace & Quiet!!!
My husband & I have a construction & design firm and vacationed at the EL TAJ to get away from exactly THAT and were quite dissapointed at the outcome. As well, our private hot tub was broken for the duration of our stay and there was a lovely scent of URINE coming from the kitchen sink area for 7 days...We were truly not impressed. The staff, however was wonderful. They ALL tried there best to overcome each and every situation, typically to no avail. All in all, if we were to return to the villa it would solely be due to the exuberance and hospitality offered by the staff. |
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* Notice: All information provided on this site was correct at time of publishing, but subject to change at the hotel. Photos and pictures do not necessarily correspond to the text descriptions next to them.
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