My Honest Review of the Moon Palace Hotel & Spa in Cancun (2024)

I just booked Moon Palace without reading reviews and now i am upset and second guessing it. Hopefully u can help.

Hello Lisa
Wondering if you can give me some more info on moon palace.

Hi, I love the beach and swimming when on holiday.
Is the beach at the moon palace really as bad as I have read?

Hi I have a very typical faddy 12 year old who likes plain English child meals, before booking moon palace what sort of meals do they do for children, also regarding meal reservations i.e. Steak house do they get booked up, went away once and struggled to get reservations?
Many thanks tracey

Hi we are booking soon and would like some info before we decide hotel and room. How does resort credit work? Is it for all rooms or just some? We will either stay in the golf room at moon palace Cancun or a room In the Grand what would be the equivilent room in the grand? I will play golf and bring my clubs if we stay in the golf room with buggy is there any other charge than the fee for the courses? Do you pay a fee to be in the speciality restaurants?
Thanks in advance

Hello The info in your blog is so helpful! Thank you. We are a family of 5 with kids aged 13, 15 and 16. Thinking of booking the Grand section of Moon Palace. We are not concerned with connecting rooms but at least having them close together. If rooms 2 rooms are booked on one invoice how likely do you think they would be near one another. I am also trying to figure out the difference between resort view (cheaper) and garden view (slightly more $). We don’t really want to be looking at a parking lot and we don’t want to be in the building the furthest from everything. Any advice would be appreciated. Thanks again for such a great blog!

Hi, may be a silly question, but how did you find this resort for mosquitoes and bugs!? I stayed in Xcarett a few years back and it really out me of riviera maya …. how did you find it?

Thanks

I am wondering how you go about arranging transportation that is safe to visit the other resorts that the all-inclusive bracelet works at and what resorts are on that list that you would have free access to

I am asking the above question in regards to staying at the moon palace after reading your review

I understand that if you stay at Moon Palace Sunrise, Nizuc or golf villas and want to go for dinner at Moon Grand you have to pay for a day pass. Is this correct and how much is it?

Hi Sarah, I Just booked a 6 night stay at The Grand. Is there a dress code for fine dining restaurants? Do we need to bring formal dress to be able to enjoy restaurants like Le Chateau? As the review above says to enjoy beach we should go to other palace properties, do you have free shuttle service for Playacar palace or beach palace? how advance we need to book SPA services?

Is there a way to get a deluxe family sweet that is on the lower level with your own mini pool outside? Either at the Grand or at the Moon Palace? We need 2 rooms but are hoping for our own private pool or at least being able to pick a room close to everything. Thanks

Please have someone call me regarding a December trip I want to book, 215 603 5383

When are we expecting the Waterpark to be opened? I have 4 kids and it’s a game changer…………

Hi Sarah, My wife and I only have one child, a boy who will just have turned 7 by the time we go. We went to the Hyatt Ziva last year when it just opened and the kids club was not great. We are really hoping to find a place where he can play with other kids and interact with the counselors, not sit around and play video games. What is your take on the Moon Palace?

Hi. Can you recommend a different all inclusive resort that has the beautiful white sandy beach I envision PLUS all the great amenities of Moon Palace? Thank you very much. Moon Palace sounds ideal, except for the beach/water.

I totally agree with you about the dolphins. In fact I think travelers should put serious pressure on “Palace” (even boycott, write letters, leave notes like this one) imploring them to stop the practice. In place they could arrange boat trips where people might see non-enslaved dolphins in their natural glory. (Sometimes some dolphins will even volunteer to come say “hello” up close — of course you can’t guarantee it.)

I was a guest at Moon Palace for a convention last week. I watched the resort tv channel and I was impressed by their behind the scenes environmental awareness and practices.

An increasing number of people are eating an all or majority plant-based diet both for the planet and for their personal health.  I am leaning this direction myself. This is becoming increasingly popular due to advocates like the former CEO of “Whole Foods” (and the Fire House diet) and popular films Forks over Knives. While I found great food to eat, I’d love to see the Moon Palace restaurants, with what are clearly amazing facilities and resources, prepare more excellent high end and imaginative 100% plant based offerings. One glaring example of their weakness in this realm: I was at a buffet that included beans “frijoles” and the label on the dish clearly warned “no vegetariano / not vegetarian” meaning the beans no doubt had something like pork or chicken mixed in. That’s great to let people know so they can choose to avoid it if they want, but the crazy thing was that they did not offer another pot of “vegetarian” beans for those who preferred that. If you are not going to offer vegetarians even BEANS (a staple of plant based eating), then you are pretty much losing them as diner. In this particular buffet (which was catered at a convention event) there was literally nothing for a non-animal parts eater, once they cut out the beans, except may chips, salsa and green salad (non-animal eaters can not subsist purely on these things).

I’d also suggest the resort realize that not everyone, even adults, these days is so into boozing it up all day. I’d suggest some cool adult athletic activities, along with trainers, in addition to the simulated surfing, like slack lines, traveling rings, trapeze, and an outdoor fitness area with luxurious athletic turf for yoga, dance, stretching, fitness classes, cross fit lite, olympic rings. Include excellent trainers for those who want to learn. Personally I’d like to do these things outdoors while in the Caribbean rather than an indoor mall-like “fitness center.” Free SUP boars on the beach, with instructors / monitors, would also be awesome.

For future building projects I’d like to pressure Palace and all other developers to build farther from the beach.

At least several hundred yards/meters back from the waterline. The word’s coastlines need dune and grass systems or erosion is inevitable (Playa del Carmen and Cancun know this all too well). Elevated wooden boardwalks (over dunes/grass) are beautiful and can bring people to the sand and waves in an elegant manner, and they are romantic to walk on in the moonlight.

“HOWEVER, as guests of the Moon Palace you can visit other Palace resorts in the area. Transportation is not included, but if you want to spend the day at any of the following sister resorts, you can enter with your existing wristband and use their services and beach.
In Playa del Carmen, you can visit the Playacar Palace which is located on a fabulous stretch of beach. If you want to take the ferry over to Cozumel, you have access to the Cozumel Palace. This resort has no beach, but there is a lovely dock area where you can swim and snorkeling is close by.
If you prefer to head into Cancun, the Sun Palace and Beach Palace are also available for use and both have great beaches. If you want a little adults-only time, guests aged 18 can also visit the Isla Mujeres Palace”

So I am booked to go to Moon Palace in February and I am now getting a little freaked out about the whole beach situation. So to be clear, the beaches at MOON PALACE are pretty much so-so at best and it appears fro what I am reading, it’s really not possible to just walk into the clear blue water. You do say that we can get to the other resorts that are run by the same company I am assuming but they don’t provide transportation. Whats the best way to get there? Cab or bus? I hear the bus system is easy and is only like 1.00 per person. Is Playacar Palace part of this as well or is it a totally different resort? Thanks and I look forward to your response and I am looking forward to seeing more questions and answers about Moon Palace on this page. Hoping I made the right decision about going here.

Hello, thank you so much for your review it was very helpful! We just booked a trip to Moon Palace Cancún for March of 2018. I’m nervous about all the issues there have been with tainted alcohol in resorts in and around Cancún. Has Moon Palace or any sister resorts had issues with bad liquor? Any advice!?

This was an excellent review. My wife and I are already booked for a 5 night stay at the Moon Palace, Nizuc this coming January. I was really hoping to spend some time in the ocean at the beach and am sorry to hear that its not that great. I am now planning to visit Playacar Resort for the beach alone.
I have a few other questions if you don’t mind:
Is there Uber or Lift or other similar transportation opportunities available in Cancun?
What is the cell service like at these resorts? AT&T?
Should we exchange money prior to coming, do it there or not at all?
Thank you!

Wondering if there is loud air traffic overhead of this resort given its proximity to the airport?

Hello, we will go to Moon Palace next week with six other families (all families have small kids, e.g. 3-8 years old). What is your recommendation on which section is appropriate for kids: sunrise, nizuc, or grand?

Great review, thanks! If our room is not at the Grand location of Moon Palace, is the waterpark accessible for us without any extra cost (family of 4)?

Thanks for the view, I am booked to go in January! Out of all the excursions, are there some that you would highly recommend? Maybe perhaps a few that could be considered a “MUST SEE”.. going for 10 days so have $2000 to work with. Also – Is the SPA subtract off the 2000 or is it a separate 400? Just from what I was reading made it a little confusing. Also if I am taking a shared shuttle from the airport, how many stops away is the moon palace – one of the closer resorts?

Thanks!

Hi, is true that anyone staying at the Beach Palace has access to a free shuttle to Moon, but at Moon Palace you must be a member to use the shuttle to visit the Beach Palace. Thank you.

Hello
Do you know if the waterpark is open? Also do you know which of the building #s are considered to be the new Grand and not the renovated Grand?

Which affordable resort would you recommend for a family with teens that would have a better beach than the moon palace

I have heard that the water park at Moon Palace Grand is closed due to safety concerns. We are considering going in July 2018 in a group with 6 children. The water park is our main reason for considering this resort and we would probably not choose it if the park was closed or not safe. Can you explain what is going on with the water park? We are dealing with an agent who has recommended this resort. Thanks.

I am hearing that the Grand water slides and flow Rider are closed from 09/11/2017 to 12/23/2018, if we go for grand looks like there is no point during that period. Please advise as we are coming with kids and they are looking forward to play in the warm water.

Is it worth it to upgrade to the Grand? We are coming to the Moon in July with 2 kids (13 & 15). Will there be enough for them if we do not upgrade or pay to visit the Grand? Also, what is the average cost to go from Moon to another palace to visit their beaches?

Hi,

I am booked for August this year and am travelling with 14 year old have told boys. I booked Moon Palace and wanted some more advice on which resort is best for teens. Although they are old enough to go around on there own I don’t want them to have to travel around too much to access the facilities that they want to use or for me to have travel for ever to get to them.

Is sunrise or the other resort at the palace better for teens and also how much are day passes to go overt the Grand? I have booked for 14 nights.

It was difficult to find a holiday which has something for everyone but some of the reviews are worrying. I thought I would be able to access the waterpark as well but have read that I will have to pay to use this.

Any info and advice would be gratefully received.

hello I booked for January 13 to 20Th at the moon palace. first timer going there with my family. we are vegetarians . would there be food options for us?

Hi , My friends and I ( two couples ; age -23-27) just booked Moon Palace and we are planning on visiting Cancun this year in November but it comes to our attention that The Grand could be a better option. Which of them two would you recommend better ? If we would of upgrade to The Grand can we also use a Moon Palace without an extra costs ?

Hi , I am visiting in November with my partner and friends(age-23-27). We’ve booked Moon Palace but thinking of upgrading to The Grand. What would you advise ? Which option would you recommend ?
If you are staying at The Grand can you use Moon Palace without an extra costs ?

Hello,

We were invited with another couple to the Grand at Moon Palace, we said yes, they planned the trip, did the research, and we were happy to get away for a long weekend with them. This is the best review I’ve read and I appreciate it.They have since cancelled. We are wondering about swimwear dress code? We are coming as a couple, both very much into fitness, my wife likes to wear smaller bottoms, not thongs but not cheeky style, is this acceptable at the adult only pool? Thanks

sorry, not thongs but cheeky styles*

this is a great site – thank you!
i’m travelling to moon palace with my parents and kids (3 and 6 years old). can you please give me advice on how to make sure that our rooms are close together? we didn’t book the family suite. as well, is there a way to request a quieter area of the hotel? it looks like the nizuc rooms are quieter, but the kids stuff is closer to sunrise – which do you think is better for kids that need some quiet?
i’m really excited about the food – it’s one of the most important aspects of staying somewhere for me!
also, we’re renting a vehicle – is there a place to park the vehicle at the resort? we’ll be heading out for day trips to coba, tulum and isla blanca. is it still safe to drive by ourselves to these places?
great site. thanks!

I was wondering how do you recommend that you pay for the resort credit? Do we get money exchanged or use a debit or credit card? What would be your recommendation for what we bring for money?

We are planning to stay at moon palace Feb 10-15 it is a couples trip are there any adult only areas? I am concerned, based on your review that while the on site golf is very attractive that we may have made a mistake. We are at the Reef Playacar before Moon Palace. Is there any area we should request rooms in?

Do you have any advice for our 5 days at the Reef Playacar?

Hi
We are heading down to the Grand at the end of the month with Kids ages from 4-10 years old .is there a certain building you would recommend to stay at since we want to be close to the water park and lobby if that’s possible. Also is it possible to have a king bed with 2 roll beds in a room ? I’ve heard most of the pools are heated is that true ? I was worried that the water park was not open but reading previous replies you said it’s open which I was glad to hear. This is the best site of reviews so far .

Is the Grand at moon palace in Cancun or in Maya Riviera?
I like to check the weather forecast before we head there .
Thanks

Hi, we are planning a 4-5 night getaway with our teens, age 18 (son) and 16 (daughter). Would you recommend staying in the Grand section or other parts of Moon Palace? They love beach volleyball, karaoke, dancing, etc. thanks!

We have a holiday booked for moon palace on july it says all inclusive but now ime reading that you need too buy credits too eat and drink etc also whats the weather like

We are staying at the Moon Palace in June 2018 and I have a few questions. How do we book our tours and use the resort credits for them? Is the Flowrider part of the grand hotel? Is there another dolphin swim close to the Moon Palace? What other things are there to go see close to the Moon Palace Resort?

Hi. I’m coming to the resort in August with a friend. She goes every year, I don’t know much any info u can offer is appt. all meals r free? Do we tip or is that already covered? Tip room service ? What things aren’t coved and u would need money for? Thank you

Thank you for the wonderful tips. I’d like to ask about airport transfer. The all-inclusive indicates that we are entitled to a free airport transfer since we are staying for 5 nights. Do we book for it or it’s automatic that they have transportation available at the airport going to the Grand Moon Palace?

Can you explain resort credit to us. We are staying for 7 nights. I believe we have 1,500 resort credits. Is that per person or for the family? If we want to go on some excursions that accepts resort credits, would you recommend that we book ahead of arrival, or when we arrive?

Beautifully written review and question and answer section! Our family has a Palace membership and we have traveled to several of the Cancun resorts. We booked a trip in May for the Grand and are bringing 2 guests, however are very concerned about the terrible acts of violence that have been going on since February in the Playa Del Carmen area. The US is recommending no travels to 4 states of Mexico- For now Cancun is on a use caution list. However I did see that Playa is only about 2 1/2 hours away from Moon Palace. Since you live there, can you please share with me what you are seeing and hearing? We absolutely love Cancun but won’t travel there if there is a threat of safety.

Or, would you recommend staying closer to the Beach Palace side?

My family is planning a visit to Moon Palace in April. We’ve been reading about tainted alcohol deaths and violent blackouts at All-Inclusives in Mexico. Your thoughts?

https://projects.jsonline.com/topics/mexico-blackouts-investigation/

I’m thinking about going to Cancun the week of 7/1 with my wife and kids (ages 13 and 15). We’ve stayed at Gran Caribe Real three times in the past. Gran Caribe Real recently changed to Panama Jack Resorts Cancun. They consider adults from 13 years old and it’s not possible to accommodate 4 adults in only one room. I don’t want to spend money for 2 rooms, so I’m checking this one off the list.

Moon Palace Cancun appears to be a great family and teen friendly all-inclusive resort. A few negatives I’ve read:

-Huge resort: golf cart required to reach the other buildings in the hotel

-Beaches aren’t that great

We spend majority of time at pool, but nice beaches are always a plus. Thoughts?

Thank you for your response Sarah.

I have been looking for the perfect all inclusive resort for about a month now…I have 2 kids (14, 10) and I think an all inclusive would be perfect since they love to eat – constantly!

But I have not been able to find a perfect match that I am comfortable with.

In my opinion this review sounds like a cut and paste from the website. With so much money being spend on a vacation like this, I do not expect everything to be perfect but I feel as though this review (as extensive as it is) does not give a personal or individual feel. I have read a lot of good reviews (like yours) and some negative ones. The negative ones concern me…if the complaints were all different, I would chalk it up to it being specific to that person’s experience… but because the complaints I have read are the same complaint over and over again….that’s what concerns me.
For example: Waiting hours for space at a reservation only restaurant, asking for towels or room basics and waiting hours for them, the food not being up to par for a resort of this magnitude, the resort credit not being as awesome as they make it sound. The credits barely cover anything in the spa or excursions so you have to still pay out of pocket AND you have to pay taxes on them at the end of your stay. The biggest one was that IF there is an issue there doesn’t seem to be a recourse in getting it resolved…either you get the run around or just “sorry” and no compassion. It’s like “they have your money, so we really don’t have to resolve any issues”.
I want to make a sound choice on a family vacation but I can’t seem to find the best resort for that.

Do you have any pricing information for the spa? I’m having a lot of trouble finding details. Thanks!

Hi Sarah,

Your review is absolutely lovely! Thanks.

We will be arriving at the Moon Palace next week and for one week. YAY!!

Since a dark/murky beach might not appeal to us and we could go to another of their properties, we have this silly question: will we also allowed to enjoy drinks / food In these other facilities as part of the all-inclusive package?

Thank you in advance.

Hey Sarah
I’m booked to stay in the Moon Grand in October. There will be 8 of us in total, including 4 kids, ages between 12 and 15. We’ve been to the Moon Palace before and thoroughly enjoyed our stay. However, one of the main reasons we decided to return was due to the water park. I appreciate you’ve been asked and answered questions about the opening of the water park before and you’ve stated the park is fully open, but this differs from information on the actual Palace website. They are stating the water park is not open and can’t confirm when it will be. Apparently, the water park cannot open due to code violations and as the original contractor has gone bankrupt, another contractor will have to re-design and re-build. This being the case, can you confirm one way or another if the water park at the Moon Grand is fully open. If not can you confirm when they expect this to be open?

I appreciate your assistance.

Kind regards, Eddie

Hey Sarah, thanks for your prompt response. I’d originally emailed the hotel, but as they have not replied I assume the park is not open, hence my email to you. Given your lengthy review of the resort, I had hoped you’d actually been recently or at least had a contact who could confirm either way, but maybe not? I appreciate your offer to help me make a booking elsewhere, but I’m reluctant to spend money unnecessarily on another water park, when one of the reasons I booked The Grand was for this facility. I’d at least need confirmation about when the park is due to open before I would consider booking something else.
Regards, Eddie

Hello. We are booked as family of four (children age 7 & 12) to stay at Moon Palace in July to attend a friends wedding.(travelling from the UK) I am really concerned about safety in the area and specifically at the hotel due to the many recent shootings etc in the Cancun area. Can you pls advise on the current situation and actually how safe is it to travel and stay there? Thx!

Thank you very much Sarah. That does help explain things a little – one other thing I forgot to ask is safety at the airport both when we arrive and depart as there was some mention of risks there. Also should we expect to be asked to make any kind of entry or exit payments to anyone at the airport? I don’t want to get caught out with this If we shouldn’t be paying anything and end up getting scammed… thx again and thank you for such a quick response. We are all very excited about our hol ?

I am truly concern about the security. With the death of at least 55 people in 60 days I would like to know what is done to prevent the spill over of violence onto the resort. What are the procedures for security if violence breaks out and what training do they receive?

Hi. We’ll be heading to moon palace, a group of 8, mainly for a golf vacation. From our booking, it doesn’t seem to mention in which of the 3 sections we’ll be located. I would be surprised if it would be in the GRAND as I would assume it would be specified in the booking since it seems to be a bit separated from the to others and more high end. Therefore, is there a big difference between the Nizuc and Sunrise and would there be a better pick for us between the two? Is there one considered more quiet than the other one or lets say one with more animation by the pool during the day.
Also, I read that if we want to try the services and amenities from the GRAND, we can buy a one day pass, and access the waterpark and those kind of stuff. Would you happen to know what is the price for such daily pass. Finally, do you know if we have acces to restaurants of GRAND, and if not, how many A La Carte do we have acces to, on site of Sunrise/Zuric ? Thank you so much. 🙂

Hi Sarah I have emailed you but I will ask on here as well as I haven’t got a reply now and our trip is coming up very soon. To our disappointments of review we read the beach at the Grand is not the best. We are hoping to use one of our days of stay to visit a different resort with a very nice beach. we are wondering on the fees of private round trip to and from that resort and also if we will still have All inclusive at that resort when we visit. we are also concerned on the weather as it show thunderstorms our entire stay in May we are really hoping for some sunshine.But I guess thats not up to you lol

Also was wondering is it worth Visiting Tulum & Beach? Is it safe with Little kids we will have 9,7 and 4 year old with us.

Hi Sarah! Thanks for the info! I own a timeshare and am thinking of trading a week to stay here. Since it’s an all-inclusive, we’ll have to purchase that from the resort. I can’t find information anywhere that says how much that costs. Any idea where I can find that information? Thanks again! – Tara

Hello, Thank you for this review! It was very informative! How ever I did have one question regarding the time of travel from the airport to the grand moon place resort. Your review says its is a 10 minute drive. I have read other reviews stating it it like 45 minutes? Wondering if this is a for sure fact?!

We are planning on staying at the Moon Palace and was wondering if we can use the resort credit to eat at the Grands restaurants?

whats the seaweed situation like there right now?

What is the prettiest beach (clear blue water and white sand) to access if staying in Cancun near airport and what is the safest mode of transportation to get there for 4 people?

What is the prettiest beach (clear blue water and white sand) to access if staying in Cancun near airport and what is the safest mode of transportation to get there for 4 people?

Hi, I will be visiting Moon Palace early next year. I have difficulty walking long distances so to make my holiday more enjoyable I am considering hiring a mobility scooter – do you know if this is something that Moon Palace can accommodate and arrange or should I book my own? If so, can you recommend any companies. TIA

Hi, I will be visiting Moon Palace early next year. I have difficulty walking long distances so to make my holiday more enjoyable I am considering hiring a mobility scooter – do you know if this is something that Moon Palace can accommodate and arrange or should I book my own? If so, can you recommend any companies. TIA

Hi! We have stayed at Beaches Tutks and Caicos and Negril. Trying to find another NICE all inclusive so that we can explore more spots without revisiting the same resorts. Considered The Grand at Moon Palace, but concerned about the beach and how busy/large the resort sounds (we have boys who are 8, 12 and 14 who could comfortably take off and do their own thing at the Beaches properties). Have also heard nice things about Dreams resorts (Mujeres… Tulum). My husband and 12 year old are certified in scuba diving… and my 14 year old likes to wind surf. And all like a water park feature or other fun amenities (simulated surfing, climbing wall, Eurobungee, biking…). Where can we get the best of all of these worlds??? How do Dreams, The Grand, Beaches all compare? Is there an even better option (without spending a complete fortune)? Hoping for a quick response due to promotions ending Oct 31st.

Hi! We have stayed at Beaches Tutks and Caicos and Negril. Trying to find another NICE all inclusive so that we can explore more spots without revisiting the same resorts. Considered The Grand at Moon Palace, but concerned about the beach and how busy/large the resort sounds (we have boys who are 8, 12 and 14 who could comfortably take off and do their own thing at the Beaches properties). Have also heard nice things about Dreams resorts (Mujeres… Tulum). My husband and 12 year old are certified in scuba diving… and my 14 year old likes to wind surf. And all like a water park feature or other fun amenities (simulated surfing, climbing wall, Eurobungee, biking…). Where can we get the best of all of these worlds??? How do Dreams, The Grand, Beaches all compare? Is there an even better option (without spending a complete fortune)? Hoping for a quick response due to promotions ending Oct 31st.

What is the difference between the Gand and the other two buildings. Also we would like king bed.

What is the difference between the Gand and the other two buildings. Also we would like king bed.

This is a great source of information, but now I’m a little nervous about having booked at the grand in December due the comments about the beach. I wasn’t aware of the difference in the beach water, my family of four was hoping to be within walking distance to beautiful white sandy beaches now it seems we’ll have to leave the resort to find them. I’m wondering how much time will we waste traveling to a sister resort and if we will miss out on the all inclusive amenities at the grand.

This is a great source of information, but now I’m a little nervous about having booked at the grand in December due the comments about the beach. I wasn’t aware of the difference in the beach water, my family of four was hoping to be within walking distance to beautiful white sandy beaches now it seems we’ll have to leave the resort to find them. I’m wondering how much time will we waste traveling to a sister resort and if we will miss out on the all inclusive amenities at the grand.

Great, informative review. We stayed at the Grand a couple of years ago, when there was a soft opening. It was very nice! I’m thinking of staying in the Nizuc section and was wondering if I can use my resort credit to pay for a day or night pass to the Grand section? Any idea if this is possible?

Great, informative review. We stayed at the Grand a couple of years ago, when there was a soft opening. It was very nice! I’m thinking of staying in the Nizuc section and was wondering if I can use my resort credit to pay for a day or night pass to the Grand section? Any idea if this is possible?

Hello,

I am planning to visit towards the end of December 2018 with my wife and 2 year old. Are there any activities for my daughter? Is there a waterpark close-by and is the beach kid friendly?

Thanks

Hello,

I am planning to visit towards the end of December 2018 with my wife and 2 year old. Are there any activities for my daughter? Is there a waterpark close-by and is the beach kid friendly?

Thanks

Hi – I’m planning a trip with my 15 year old so. He’s a very picky eater. Will it be difficult to find typical American food at the resort like hamburgers and pancakes?

Hi, I have jst booked 2 weeks at the moon palace and was told tha you can use the resort credit for things like swimming with dolphins etc. Can you please confirm wether that’s is correct. Thanks ste

This place is needed fantastic! A great destination to visit someday. Thanks for the reviews.

Regarding Dolphin swims
Hi Sarah,
Why are you not recommend Dolphin swims? I read some review about the over charging pictures, but other than that, what are the other problems?
Thanks,
Howard

Hi there, just doing my research on Moon Palace. It sounds like a great place so far! I will be travelling the 1st week of Dec 2019 with my husband, 10 year-old & 13 year-old.
I would like to know the differences between Sunrise and Nizuc. Which one is more preferable to stay at?
Also, can the resort fee be used for a day pass at the Grand?
Thanks!

My vacation at the Moon Palace Cancun will be over tomorrow. The food at the restaurants was pretty good. The beach was full of seaweed and the smell of rotting seaweed was terrible. My decision to go to this resort was enticed by the possibility of using $1500 as resort credit. It was advertised as usable anywhere in the resort. What they failed to mention was that it was limited by category. For example: $300 max at the spa, and most spa services were close to the max. Literally in a six night stay it is next to impossible to spend the resort credit. Plus there is a 16% charge on everything. Not disclosing the way the resort credit can be used is misinformation and I will not be a returning guest. Travelers beware: what is offered is not what you get.

Hello! I was planning to stay at the Grand in November, but I was really concerned about it having dolphins in captivity, I asked two travel agents and also asked on Google maps questions and all of them said that the place doesn’t have a dolphinarium, however I have been reading some other reviews and they do mention “dolphin swim”, my question is: are the dolphins inside the actual facilities of the hotel or it is just like an optional tour that they promote and they take you to another place outside the hotel to see the dolphins? I would be really angry if I decided to stay there believing in what the travel agents said and once being there finding out that they do have dolphins in captivity. Thanks for your response in advance! 🙂

If this hotel does have dolphins, are there any other resorts that you could recommend that have both water park and games (what we liked about this one is that besides the water park it has an arcade)?

Hi
how is the food choices for vegetarians? and how about non alcohol drinkers? does the resort gives concessions for non alcohol guests.

Sarah,

We are trying to book something fro middle of feb. We have 4 kids ages 11 – 6. Looking for the best family resort. Basketball and tennis courts/ Good beach to boogie baord, and big enough rooms for the kids. Any suggestions?

Thanks

Trevor

We stayed at Moon Palace many years ago after it was first built. Looking to return with three generations, ranging from 5 y.o. to 75. Are the pools warm enough in January or February for a young child swimming? We are flexible in our time and could do Jan through May. Looking for golf, spa, swimming and good food. Would Moon Palace be a good choice for us? We are concerned about safety so like the idea of staying at an all inclusive where we are more isolated rather than an in-town hotel.

My son is having a marriage ceremony at either The Sunrise or Nuzac and we will also be there for two weeks. My partners son and wife would like to fly in from Florida to attend. Can they get a day pass to these two resorts? How much are they? What do they include? Thank you so much for your patience.

We visited Cancun 2 years back and stayed at the Paradisus. We like resorts that are family friendly but still luxurious enough for adults to enjoy. The beach and pool area are important to us. We were considering Moon Palace for this years visit but just read your review on the beach. My daughter loves to go in the water and jump with the waves and it seems that is a no go here. Are there any resorts that you would recommend that fit our requirements? Thanks! 🙂

Hi there, can you tell me how much a day pass for the Grand would be if we stayed at Sunrise?

Hello there,
I am staying there for 4 nights next week. Can I book things, in advance and before arrival, with their credit? also, I noticed their SPA doesn’t allow resort credit for main treatments. do you know anything about it?
TIA

You’re lucky.

Hi, this is great info – but I don’t see anywhere on their website the resort credits you note in the above that is dated January 2021, based on length of stay. Can you tell me where to find that info?

Are both the Nizuc and Sunrise currently open? I had heard that Nizuc was previously closed but maybe that was recently changed?

Thank you!

Hi after reading this I talked to a friend who had been down the Moon Palace Nizuc and said it was great. He also said he is hearing that they will be closed most of September and October. Are you hearing this as well and if so what do you think about the Grand?

Hi, can you help clear something up for me. Does the Moon Palace still offer room credits. I have stayed here previously and loved it, stupidly booked again without checking and now I cant see any mention of room credits. As a keen golfer the price of 303 usd per round is pretty high without the credit offset.

We stayed 6 nights, got $150 in resort credits which were highly restricted (only $30 can be used at the spa) and subject to 20% fee to use them. Very few items in the gift shops are eligible. So it’s basically a discount plan for very limited goods and services. We didn’t plan any excursions, so perhaps it’s a better deal there. We love the resort, it really is all inclusive – but I wouldn’t count on resort credits making much of a difference.

This place looks amazing! The reviews make me a little nervous though lol.

Sarah:

We’ll be staying at The Grand for Hootiefest in April and normally only stay at adults-only resorts. Obviously, that’s not the case here. However, we’re hoping that the adult pool advertised carries over to a few areas as well. Is that the case?

And my bride tends to wear fairly skimpy bikinis (strings, thongs, etc.). Will she have any issues with those?

Thanks very much.

So I’m confused. Is this a good place to go or should I look somewhere else? The pictures look amazing but the reviews are not very good.

Looks like a fun place, not sure if I would want to deal with people trying to get me to timeshare. Especially if I’m going to relax.